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Jungle Calling is engaged in the marketing and sale of international and domestic holiday packages, which are collectively referred to as ‘Tours’ herein for the sake of brevity and also provide travel related services.
SCOPE OF ACTIVITY:
The company is a travel and holiday organizer only. Company do not own/control/operate any Airline, Cruise lines, Railways, Transport Company, Hotel, Theme park, Attractions or any other independent contractor or service provider in relation with the services offered. Though the company selects the best available holiday ingredients, independent contractors and service providers with due care, the company cannot assume responsibility for delay, deficiency or default if any in the services of such independent contractors, service providers, their management or staff leading to any injury/death or loss/damage to property or any such eventuality which do not fall within the scope of our normal selection and inspection process whilst engaging them. The company is also not responsible for any delay or deficiency in services of such independent contractors/service providers that may be borne out of any act or actions of co-tour participants which may result in your not availing some or all services on the tour.
CONTENT ACCURACY:
The company invests great care, research and time in creating the itineraries and best available services to give best value for your money. The company strives to make the contents on website or printed matter as accurate as possible at the time of going to print and uploading which is always ahead of tour participant’s travel period. It describes services/amenities that are available under normal circumstances. However events, circumstances and factors beyond our control like traffic, bad weather, fairs, festivals, strikes, change of management/closure of hotels/restaurants, over booking of hotels/flights, cancellation/ re-routing of flights, rail or roadways, closure of / restricted entry at a place of interest can affect the availability of services and necessitate change of routes/ itineraries. It may even necessitate stay in hotels in alternate city/ies or away from the one initially confirmed. While every effort is made to maintain our services and follow the specified itinerary, in few unavoidable instances the company reserves the right to alter, amend, change or modify the Tour Schedule, Travel Plan, itineraries, sightseeing etc which can be notified to you during finalization, prior to departure or on arrival at the destination/s. The company solicit your full co-operation in accepting such circumstantial changes. Therefore no grievance regarding any itinerary/service change which the company is constrained to make, will be entertained from the tour participant during or after the tour.
ACCOMODATION:
Hotels/Resorts/Apartments chosen for tours are ones that are comfortable and convenient from the wildlife sightseeing angle. Company reserves the right to change the hotel similar to ones mentioned and confirmed in case of any exigencies on before start of tour or on tour. In case of larger family size efforts to provide rooms in closer proximity will be made but it cannot be always guaranteed as hotels do not have a policy of pre allotment and the same is dependent on occupancy position at the day of check in. Rooms are allotted on twin / triple/ single basis and children with or without bed basis depending on composition of the family/group.
As per local hotel policy and check out time can vary from 10:00 hrs to 12:00 hrs or as per local hotel policy. Tour participants will be bound by the hotel specific rules on check in/out time. Early check in or late checkout cannot be guaranteed by company or even the hotel as it is dependent on day’s occupancy position unless it is pre arranged and pre paid by tour participant.
In case the tour participant on his own makes any change in rooming or room category on tour, the company will not be bound to refund or pay compensation towards such change/s. Any additional charge in rooming or category and the cost thereof will be payable by the tour participant directly to the hotel.
MEAL PLAN:
Meal plan will be as specified clearly in the itinerary. The company reserves its right to change the meal arrangement wherever circumstances compel us to do so. Breakfast/ lunch / dinner will be either as per hotel’s pre-set menus or it could be also packed breakfast or lunch depending on the itinerary scheduled for the day. As the meal timings is fixed and defined as per hotel policies the tour participant will not be entitled to breakfast on arrival day or lunch on departure day where the check in and checkout time falls outside the meal timings. There will be no compensation payable in above mentioned situations. Where a meal is missed by tour participant at own will or due to late/non arrival at announced meal timing no compensation for such missed meal/s is claimable.
ITINERARY:
The company reserves the right to alter, vary or withdraw itinerary or package. While every effort will be made to follow the itinerary as confirmed prior to departure, the same could be amended due to compelling reasons on the tour beyond the control of the company or the service provider. The company solicits the cooperation of the tour participant in such circumstances and no claim for refund or compensation will be entertained by the company.
CONDITIONS OF TRAVEL:
The Company is not responsible or liable if the Tour Participant fails to reach the place of commencement of the Tour on time or if prior to his departure loses travel documents and / or baggage. In such a case, the booking will be treated as NO SHOW and cancellation charges will be applied accordingly.
Tour Participant shall not behave in a manner which may cause distress or annoyance to co-travelers or which may endanger or damage property of the independent contractors, co-travelers or any other/s.
AMENDMENT:
The Company reserves the right to amend, alter, vary or withdraw any tour, itinerary, holiday, excursion or facility it has advertised or published or customized on clients specific needs, or to substitute an independent contractor of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable towards any consequential damage, loss or extra cost suffered by the tour participant or to pay any compensation to the tour participant.
It is hereby declared that the immunities provided under this contract shall be available to the Company’s Directors, staff and Agents but not to the Independent Contractors selected by the Company.
TOUR PRICE:
Tour price shown on website and marketing material of the company are based on price inputs that are available at the time of printing and /or uploading its website. The Company thus reserves the right to quote / charge the tour participant prices prevailing at the time of actual receipt of booking for such tour and/or travel related services. In tours with dual pricing in INR and foreign currency, the INR equivalent of such foreign currency component will be collected at the prevailing rate of exchange at the time when tour participant makes payment thereof. Tour price may be subject to increase due to above factors, which are beyond the control of the company and will be binding on the tour participant to pay before departure.
PORTERAGE & TIPPING:
Porterage and tipping is customary in all parts of the world for services rendered and the same is not included in tour price.
Where transportation by air/rail is to be booked for tour participant the company reserves the right to insist on full payment for these services in addition to the advance booking deposit. Further, where the number of days from booking to travel is less than 30 days, company reserves the right to collect fixed percentage of the total invoice amount ranging from 25% to 100%. If the amounts are not paid in strict accordance with the payment schedule/timeline mentioned in the invoice, the company reserves the right to cancel the booking with consequent forfeiture of amount already paid and to apply scale of cancellation charges as well.
Please check your invoice for the due date to make the balance payments. Balance payment has to be made within the due date mentioned therein without fail. The company may treat such delay as a cancellation of booking, which will be subject to the applicable cancellation charges as per the cancellation schedule. Company reserves the right to amend the prices published on the website or its marketing materials and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and / or for any reason etc before the date of departure. All such increases in price must be paid for in full by the Participats prior to departure.
In the case of single participant acting on behalf of the rest of the tour participants signing the booking form it shall be deemed that the others have duly authorized the concerned person on their behalf to sign and bind all of the participants named in the form and to make payment for all those named in the form.
INSTALLMENT PAYMENT FACILITY:
Tour participant can avail the facility of paying for the tour in convenient monthly installments against select credit cards as per the rules and regulations of the company in this regard. It should be noted that company is only a facilitator while the authorization of this transaction is at the sole discretion of the bank on their terms and conditions. The legal relation between the Company and the Client would not change by virtue of the Client seeking such loan from the bank.
REFUND
The Company reserves the right at any time and/or for any reason whatsoever to terminate the contract after acceptance of booking amount but prior to the commencement of tour without assigning any reason whatsoever. In the event, the Company terminates the contract; the company may refund the booking amount to the tour participant without any interest thereon after deducting actual expenses incurred on the booking hotels, transporter, and other service providers. The company reserves the right to determine the quantum of refund payable in case of cancellation. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, transport operators, local destination management companies etc. and the decision of the company on the quantum of refund shall be final and binding on all the tour participants.
There shall be no refund if any one or more Tour Participant/s arrives late or absents himself at the commencement of the Tour, or leaves the tour before its culmination. If the Tour Participant along with his family is compelled to discontinue the tour due to any reason such as illness, death, loss of passport no claim shall be entertained for refund of unutilized services.
There shall be no refund if the Tour Participants does not or cannot utilize any service included in cost of tour like meals, rooms, transport, excursions, etc. nor can any refund be made for lost, mislaid or destroyed travel tickets.
All refunds will be made in INR only stricty by cheque notwithstanding collection of tour price designated in INR and/or currencies other than INR. Processing refunds can take up to 45 days from the date of firming up the eligible refund amount by the company.
CANCELLATION
As the company books your services much ahead of your travel date by making advance payment to various suppliers to confirm your seats/rooms/transport and all related travel services, cancellation of any or all of these service/s by tour participant, will attract cancellation charges as per their policies.
For the purpose of this clause, cancellation could be for any reason whatsoever including medical, accident, death, court order or delayed or non-payment of balance amount within final due dates .
All intimation for cancellation should be advised in writing by the main signatory/ies on the booking form on behalf of any one or more persons who cannot participate in the tour citing reasons thereof. The computation of the period of notice of cancellation shall commence only from the date of receipt on email or physical letter at company’s office as the case may be
CANCELLATION CHARGES
Safaris once booked cannot be cancelled. Other cancellation charges as per terms and conditions of the hotel.
LIABILITY
Company shall under no circumstance whatsoever be liable to the tour participant or his co-traveler for:
- Personal injury, sickness, accident, loss, death, delay, discomfort, increased expense, consequential loss and/or damage on account of theft howsoever caused.
- Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition the expression “howsoever caused” includes willful negligence on the part of any person.
- Loss of baggage by the Airline/Surface transportation.
- Failure on the part of airline to accommodate tour participant/s despite having confirmed tickets.
- Airline not allowing tour participant to board the flight for reasons beyond the control of the company.
- Damage or loss caused due to reasons beyond the control of the company (Force Majeure Vis Majeure).
- No liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the respective tour cost and shall in no case include any consequential loss or additional expense whatsoever.
COMPLAINTS
If the tour participant has any complaint in respect of services provided by any of the independent contractors, the tour participant shall immediately notify the same in writing to the independent contractor and scan copy emailed to the Company for them to take up the matter with the independent contractor.
Any claim or complaint by the tour participant must be notified to the Company in writing within 7 days of the end of the Tour. No complaint or claim notified to the Company outside the period will be entertained and the Company shall incur no liability in respect thereof.
REFUND POLICY
In case of refund, the amount will be refunded via same source within 07 to 10 working days.
PAYMENT CONFIRMATION
Upon successfully making the payment online you will receive an email confirmation of the same.
JURISDICTION:
For all claims, disputes of whatsoever nature relating to the tours co-ordinated and/or marketed by Jungle Calling, the courts, forums and tribunals in Mumbai alone shall have exclusive jurisdiction.